Shipping Policy

Shipping Policy

 Aqua Service Distributors ships most products via UPS ground and USPS standard mail. When Aqua Service Distributors offers free shipping on purchased products Aqua Service Distributors reserves the right to ship the product by the shipper of their choice. We do use other carriers depending on the item. Most shipments are received 10 – 14 business days after the sale is placed. The time frame does vary however depending on the time of the year.

 If the buyer chooses UPS shipments can be made using other means other than UPS ground. Please keep in mind that 3-Day means 3 business days, 2-Day means 2 business days, and Next-Day means next business day. The delivery times are from when the item is shipped not when the order is placed. Allow up to 48 hours from the order date for your order to be processed and shipped.

Shipping to PO Boxes:

We cannot ship to a PO Box. Please make sure you ship to a physical address so we can get your order shipped out right away.

Shipping to a Military (APO, FPO) Address:

We cannot ship to an APO/FPO address.

Common Carriers

Most consumers are unfamiliar with the process of receiving shipments from common carriers. To ensure immediate enjoyment of our products, here are a few guidelines to follow.

 When the carrier arrives you will have to:

Sign a receiving bill – also known as a Bill of Lading. This serves as documentation that the order has been received. This also serves as notice that the shipment has arrived complete and in good condition. It is your responsibility to take notice of any damage to the packaging however obvious or minor and document that on your receiving bill. The receiving bill also indicates how many pieces you will be receiving. Make sure you have the same number of items listed on that bill. If you do not have a matching count, this must be documented on the receiving bill. Packing lists are attached to every shipment.

 If freight damage is apparent, you must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. Consumers have the right to refuse damaged shipments! When you refuse your shipment you must notify us that you have refused the shipment due to damage.

 If signing for a shortage, notify the company from which you originally placed your order. A trace can be put on the missing item and most are recovered quickly.

 With the proper documentation of damage/shortage on your receiving bill replacement orders can be expedited. Thank you in advance for your cooperation.

International Shipping

ASD Pool Supply can ship overseas. Please contact us via email . Or call call us at 1-800-910-2938 during regular business hours Mon-Fri 9:00AM. – 5:00PM CST. We want to ensure that you get the best for your dollar.

 Duties and Taxes

Duties and taxes on international orders will be assessed by local officials and billed to you separately. Please contact your customs office for information on duties, taxes and restricted items.